Frequently asked questions.
Quick answers to the things patrons ask us most — tickets, your account, how to swap a date, where to park. If you can't find what you're looking for, the box office is the best place to land.
Your account & sign-in
Why do I need an account?
Your tickets, donation receipts, subscription details, and concert history all live in your profile at /profile. Having an account lets you pull a ticket up on your phone the night of the concert, print one at home, exchange a subscription date with one phone call, and look up which seats you held three years ago. We don't share or sell account information — see our privacy policy.
How do I sign in?
Visit /profile (or click Sign in in the header). If you've set a password, enter your email and password. If you haven't — most patrons in our system haven't — use the Look me up flow and we'll email you a one-tap sign-in link.
I don't have a password. Is that a problem?
No. To sign in, use the magic-link sign-in and we'll email you a one-tap link. You can set a password from Profile basics any time if you'd prefer to use one.
I forgot my password.
Use the forgot-password link on the sign-in page. We'll email a reset link to the address on file.
I think I have an account but I'm not sure.
You probably do — if you've bought a ticket, donated, or subscribed in the past, there's a record under your name. Visit /checkout/find and enter your email. If we have you on file, a one-tap sign-in link will arrive in your inbox.
How do I update my address, phone, or email?
Sign in, then click Profile basics. Edit your contact details and save. Future emailed tickets and receipts go to the address on file.
Tickets & delivery
Where are my tickets?
After purchase you'll receive an email confirmation with your tickets attached. Your tickets are also stored in your profile at /profile — sign in any time to view them, print them, or save them to your phone's wallet.
Will my tickets be mailed?
No — starting this season, we no longer mail printed tickets. Your tickets arrive by email and live in your profile, where you can print them, save them to your phone, or pick them up at will-call on the night.
Can I save my tickets to Apple Wallet or Google Wallet?
Yes. Open the email or your profile on your phone and tap Add to Apple Wallet or Save to Google Wallet. At the door, just open the wallet entry and we'll scan it.
Can I print my tickets at home?
Yes. Open the email or your profile on a computer and click Print. Bring the printout to the concert.
I lost my tickets.
Sign in to /profile and download them again. If you can't sign in, call the box office at (978) 281-0543 (Tuesday–Friday, 10 AM – 3 PM) and we'll reissue them.
I'm at the door without my tickets.
Just give us your name. We keep a list of every patron expected and we'll get you in.
Can you hold my tickets at will-call?
Yes — pick Will Call as your delivery option at checkout and we'll have your tickets waiting at the box office under your name on the night.
Subscriptions vs single tickets
What's the difference?
A subscription is three or four concerts bought together as a package, with two perks: a small per-concert discount and free exchanges if you can't make a date. A single ticket is one concert, slightly more per seat, and non-refundable.
How much do I save with a subscription?
About 10% across the season. See /subscriptions for the tier breakdown.
Can I exchange a subscription ticket?
Yes — free of charge, up to 24 hours before the original performance. Call the box office at (978) 281-0543 or email info@capeannsymphony.org with the new date you'd like, and we'll confirm and re-send your ticket.
Can I exchange a single ticket?
No — single tickets are non-refundable and non-exchangeable. If your plans aren't firm, a subscription is the safer purchase. See the return policy for full details.
Exchanges & refunds
Can I get a refund?
Generally no — neither single tickets nor donations are refundable. Subscription tickets can be exchanged (see above), and if the Symphony cancels a performance we'll reach out with options. Full details on /return-policy.
What if the Symphony cancels a concert?
We'll contact you directly. You'll typically have a choice between exchanging for another date, getting a refund to your original payment method, or converting the value into a tax-deductible gift to the Symphony.
I missed a concert — what now?
If it was a single ticket, the seat is gone. If it was part of a subscription, call the box office and we'll see if we can fold that ticket into another date that still has availability.
At the concert
When do doors open?
45 minutes before curtain. Arrive early — you'll have time to find parking, settle in, and pick up a program.
Where do I sit?
All our seating is general admission — no assigned seats. Pick any open seat. If you'd like a particular vantage point (close to the front, near an exit, easier sightlines from a wheelchair), let us know when you reserve and we'll work with you.
Where do you play?
Full-orchestra concerts alternate between the Manchester Essex Regional High School auditorium in Manchester-by-the-Sea and the Dolan Performing Arts Center in Ipswich. The Musicians Unleashed chamber series plays at three intimate halls across Cape Ann. See /visit for all five.
Is there parking?
Yes — free on-site parking at every venue. See /directions for venue-specific notes.
Is the venue accessible?
All five venues are wheelchair accessible with step-free entry and assistive-listening devices at every performance. Companion seating, accessible parking, and other accommodations can be arranged — see /accessibility or call the box office at least 48 hours ahead.
Is there a pre-concert talk?
Not currently. The program book has notes on each piece and the night's guest artists.
Donations
Is my donation tax-deductible?
Yes. The Cape Ann Symphony Association is a 501(c)(3) non-profit, EIN 04-6191403. Donations are tax-deductible to the extent allowed by law.
How do I make a donation?
Online at /support/donate, for corporate sponsorship at /support/corporate, for planned giving and bequests at /support/planned, or to sponsor a specific musician at /support/sponsor.
Can I direct my gift?
Yes. The donate page lets you designate your gift to the 75th Anniversary campaign, the Annual Fund (unrestricted), the Youth Initiative, the Endowment, Artistic Sponsorships, or as a memorial in someone's name.
Can I see my donation history?
Yes — sign in and visit /profile/donations for a list of every gift you've made, with amounts and dates suitable for tax records.
Where do I find my donation receipts?
In /profile/donations after each gift. We also email a receipt at the time of donation.
The box office is the best place to land.
Call · (978) 281-0543, Tuesday–Friday, 10 AM – 3 PM
Email · info@capeannsymphony.org
Mail · P.O. Box 1343, Gloucester MA 01931